Frequently Asked Questions

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    Ordering a wall mural

    What size should I specify when ordering a wall mural?

    Measure the widest width and the highest height of your wall (only measure the area you want to cover with wallpaper) and send us the measurements.
    In case of a more complicated shape or if you want to adjust for obstacles such as windows or doors, you can make a sketch of the wall including all relevant objects and dimensions, take a picture of the sketch and email it to us or submit it together with your online inquiry.

    Can I order a wall mural from my own image?

    Yes. We will send you an upload link and take a look at your image in order to find out if it will look good enough enlarged on your wall. Real photographs can be scanned and then uploaded.

    Can I order a custom design?

    You can either submit your own design along with your inquiry or share your design idea with us and we will let you know what we can do for you. You can submit a custom inquiry here.

    Can I customize one of your designs?

    Yes, let us know how you would like to customize one of our designs. Small design and color changes are carried out free of charge. We want your mural to fit your interior according to your imagination :)

    What is the minimum order value?

    Regardless of the size of the mural, the minimum order value is £120 (excluding shipping).

    What is the width of each wallpaper panel (strip)?

    All wallpaper panels are 50 cm (19.685 inches) wide. In your product sheet, you will find all of the other information about the dimensions of your product.

    Can I order samples?

    You can order samples of any designs from our collections available online, as well as samples of custom designs. If you are not looking to order a sample with a specific design, you can also order a smaller material sample with or without print.

    Are the colours seen on my screen accurate?

    There may be some variation between what you see on your screen and what the final printed product looks like, but this is usually very minimal. If you want to be 100% sure your mural design will match a certain colour, you can order a sample print before ordering the wall mural.


    How do I remove old wallpaper?

    You can find a detailed article on removing old wallpaper and flaking paint here.

    How do I prepare my wall for the installation?

    You can find a detailed article on how to prepare your wall’s surface for a wallpaper installation here.

    How do I hang my mural?

    You can either hire a professional decorator that will hang your mural for you, or you can figure out how and hang the wallpaper yourself. To get an idea of the installation process, you can find a detailed article here.

    Make sure your mural has arrived as ordered before installation.

    Will the mural arrive in one or multiple pieces?

    Your mural will arrive in one or more rolls. Each roll contains multiple numbered panels that make up the wall mural. Your mural’s product sheet will show the panels on the design.

    What kind of wallpaper paste should I use?

    You can use any paste suited for non-woven wallpaper. Make sure you follow the “how to mix” instructions detailed on the packaging.

    Can I apply the mural in my bathroom?

    You can put our murals in rooms with a toilet or a sink and any other rooms with average humidity. But we’d recommend avoiding higher humidity rooms such as those with a shower or bathtub, as the wallpaper may get damaged. You can find a detailed article on this topic here, where we also offer some tips on applying wallpaper behind sinks and other sources of splashing.

    What tools do I need to install the mural?

    You can find a list of recommended wallpapering tools here.

    How do I wallpaper around windows and doors?

    You can find a detailed article on wallpapering around windows and doors here.

    How do I wallpaper around wall sockets and switches?

    You can find a detailed article on wallpapering around wall sockets and switches here.

    How do I wallpaper corners?

    You can find a detailed article on wallpapering corners here.

    Do you supply wallpaper paste?

    Not at the moment. We recommend you buy a paste suitable for non-woven wallpaper at your local DIY store or home improvement retailer.

    Can I apply the mural outdoors?

    No, our murals are suitable for indoor use only.

    Are your murals suitable for baby rooms?

    Yes. Since our wall murals are manufactured using a non-toxic wallpaper material and a food-safety certified ink, they are a very good option for a baby’s room. Even if your toddler (or one of your pets) ends up licking the wallpaper there’s nothing to worry about ;)

    Product information

    What material are Wallco murals manufactured from?

    All of our murals are manufactured from a non-woven wallpaper material of the highest quality. A paper with textile-like qualities, our material is a modern, stable solution that makes the installation of your wall mural simpler and delivers a long-term result for your interior.


    Our material and ink are both washable which means the ink will not dissolve when it comes in contact with water. We recommend using a damp cloth or sponge to clean the wallpaper.


    Our non-woven material is FSC certified, and our ink is food-safety certified (EN 15102). Our material does not contain PVC, toxic components, or heavy metals, and is made up of roughly 80% natural components.


    Our printing process, along with the inks we use, delivers a strong product resistant to colour fading.


    Is your wallpaper washable?

    Yes, you can easily clean our wallpapers with a damp cloth or sponge.

    Can I remove and rehang my wallpaper?

    We would not recommend doing that. Once the paste undercoat you used to hang your wallpaper has dried, it’s quite likely the wallpaper would get damaged in the process.

    My wallpaper is peeling at the edges, how can I fix it?

    This is rare, and likely the result of an imperfect installation process. You can try applying a little bit of water to reactivate the paste at the place where the wallpaper peeled off and reattaching it to the wall by pressing on it. If the problem persists, contact your local decorator.

    How do I remove my wallpaper?

    Simply peel off each wallpaper strip by pulling its bottom part away from the wall. After that you can use a wet sponge to wash away the wallpaper paste from the wall or you can grind it off using a grinding mesh. Depending on the quality of the wall’s surface, there may be some cosmetic damage to the wall.

    Delivery information

    Do you ship worldwide?

    Yes, we ship worldwide. To change country (or language) simply select your country from the drop-down menu at the top-right corner.

    What is the shipping cost?

    You can find all shipping rates and their respective destinations here.

    How long is the delivery time?

    The delivery time is currently 3-6 working days for most destinations.

    Will I be notified about my package?

    Yes, once your wallpaper is on its way to you, our delivery partner will notify you and send you tracking information.

    How is my wallpaper packaged?

    Each wallpaper roll will be packaged in a soft plastic sleeve and a thick paper tube. The tube(s) are then placed in one of our cardboard boxes.

    Will I have to pay any customs fees or duties?

    International shipments may be subject to import taxes and customs duties that are levied by the destination country. Fees vary depending on your local administration. You can find out more from your local customs office or online.

    Payment options

    How can I pay for my wall mural?

    After you place an inquiry and receive a quote from us you can pay online (via Stripe) using your payment card. Optionally, you can also pay by bank transfer.

    Returns & Exchanges

    Can I return my wall mural?

    Your wallpaper is likely a custom made mural made to fit your wall, which means it can’t be used on most other walls with different sizes or configurations. For this reason, we generally cannot accept a refund request once a mural has been manufactured. In case you need to return your mural, please get in touch at to find out whether you are eligible for a refund.

    Can I return wallpaper rolls purchased as off-the-shelf items?

    Yes, you can return such wallpaper during the first 14 days after delivery. Get in touch with us at to find out more.

    What if there is a problem with the wallpaper?

    In the unlikely event that there is an issue with your wallpaper, please contact us at with all the relevant information (including photos) and we will replace it immediately.